User is unable to set up an email address in the To field of a subscription, it is greyed out.

Problem: User is unable to set up an email address in the To field of a subscription, it is greyed out.

Solution:

  • Locate RSReportServer.config in C:\Program Files\Microsoft SQL Server\MSRS10_50.MSSQLSERVER\Reporting Services\ReportServer
  • Change SendEmailToUserAlias to False
  • Restart report server service
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